If there is anyone else in your office who is supposed to be a system administrator, you can verify they have been assigned the correct administrator role. To check out who has been assigned as administrators, hover over the Settings icon and choose MORE... under EZCommunicator, then click the Roles settings option. This displays a page with options to Assign Users or Define Roles. Choose the Assign Users option.
From this page you can select the role to which you want to check/assign users. For EZCommunicator this will generally be either the INT_Admin or ENT_Admin role, depending on whether you have the Basic or Enterprise version. Check whether the user you're looking for is already assigned to this role and if not either use the SEARCH box or alpha-browse function to find them on the list of available users and then ADD them to the role. Click the SAVE button to save your changes.
It's important to note that all administrators must be registered users as well, so if you cannot find the user, you may need to add them first and then come back and assign them to an administrator role. To add a user go to the page header and hover over the PLUS (+) icon and choose User. This will open a page where you can input the Username, Password, First & Last Name and Email Address (at a minimum) to create a new user.