If your district is using Real Time Screening of visitors the process is generally one that operates behind the scenes, as the system uses the visitor name and date-of-birth to submit the visitor to our screening partner and within a few seconds get a result back. Here are the different scenarios of what happens when the results come back from the SOR check.
CLEAR: If no record was found during the SOR check they will come-back CLEAR and the system will proceed with This will cause the system to proceed with printing the visitor's name tag similar to the following. The name time will include the date and time the visitor signed-in, along with the purpose of their visit.
NOT CLEAR: If a record is found during the SOR check they will come back NOT CLEAR. This will cause the following -
1. The system will display a pop-up window with the following warning
2. The kiosk system will initiate an email alert (and text alert if configured) to the Campus Kiosk Visitor Contact(s) with the visitor's name and time of attempted sign-in and a message about being 'found-on-list'. The email message also contains a photo of the person whose record was found during the SOR check.
The email alert subject will include ‘Visitor Alert - NOT CLEAR Visitor At Adams Elementary’, where Adams Elementary will be substituted for the school name where the visitor tried to sign-in.
The email alert content will include:
On 11/16/2016, Visitor Jack Ripper at Adams Elementary could not be signed in. Reason - Screening check returned NOT CLEAR
Image On Hit Case Record.
<IMAGE OF OFFENDER>
3. The text alert (if configured) will contain the same information as the email.
4. The visitor console (if the visitor was signed in via the console) will display the visitor’s record at the top of the list with an SOR Status of NOT CLEAR. If the visitor signed in via the kiosk the front office staff will need to REFRESH the browser tab (press <F5>) to redisplay the visitor list.
NO CHECK if temporarily unable to connect to the screening database.
This will also cause an email alert to be sent to the Campus Visitor Contact, but the visitor or front office staff will have the option to proceed with printing a name tag.
The email notice subject line will include “Visitor Notice - Unable to Sign-in Visitor at Adams Elementary”, where Adams Elementary will be substituted for the school name where the visitor tried to sign-in.
The email content will include:
On 11/16/2016, Visitor Jane Doe could not be signed in.
Reason - Unable to connect to background check service
NO CHECK if additional information is required to complete the screening process.
This occurs with the visitor’s name and DOB have been placed on a knock-out list by our screening partner. there is more than one matching record or there has been a prior dispute on the record. This will also generate an email alert to the system administrator, but will offer the option to print a name tag for the visitor.
The email notice subject line will include “Visitor Notice - Unable to Sign-in Visitor at Adams Elementary”, where Adams Elementary will be substituted for the school name where the visitor tried to sign-in.
The email content will include:.
Visitor 'John Smith' signed in but was not screened because additional details are required to complete that process. Please obtain the Social Security Number from this visitor and use the RESUBMIT W SSN action to complete the screening process.
If additional information is required, you will see the visitor on your visitor list with NO CHECK in the SOR column. If you hover over the NO CHECK it will display a tooltip with ‘SSN Required’. You will need to ask the visitor for their SSN and then follow these steps -
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From the Visitors module, find the record for the visitor and check the box next to their name.
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Use the Action Drop down above and choose “Resubmit w SSN”
- This will allow you to change the status from No Check to Clear or Not Clear